Light Unbound — Terms of Use Effective date: October 1, 2026 · Last updated: October 1, 2026

1. About these terms

These Terms of Use govern your use of lightunbound.com and any resources you download or buy from it. The website is operated by Light Unbound Coaching ("Light Unbound," "we," "us"), Ottawa, Ontario.

By using the website or buying a resource, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the website.

2. Coaching and consulting services

The website describes our services. It does not create a coaching or consulting relationship. Coaching and consulting services are provided only under a separate written agreement signed by you (or your organization) and Light Unbound. If that agreement conflicts with these terms, the agreement applies.

3. Information only — not professional advice

Content on the website, including blog posts, videos, free and paid resources, is for general information and personal or professional development.

• It is not medical, psychological, legal, financial, tax or other regulated professional advice.

• Coaching is not therapy or counselling, and our content is not a substitute for care from a qualified health professional. If you are in crisis, contact local emergency services or a crisis line.

• Decisions you make based on our content are your own responsibility.
   

4. Results are not guaranteed

We share examples and client experiences to show what is possible, not to promise outcomes. Results depend on many factors outside our control. Testimonials are shared with written permission and reflect individual experiences.

5. Buying downloadable and paid resources
 

• Prices are shown in Canadian dollars unless stated otherwise, plus applicable taxes (HST/GST/QST).

• Payment is processed securely by our third-party payment processor. We never receive your full card number.

• Delivery: Digital resources are delivered by download link or email right after payment. If you don't receive yours within 24 hours, email info@lightunbound.com.
  Access period: Download links may expire after 30 days. Save a copy when you receive it.
   

6. Refunds

Because digital resources can be downloaded right away, all sales are final once the resource has been delivered, except:
 

• if the file is defective or not as described and we cannot fix it, we will refund you in full;

• if you are charged in error or twice, we will refund the extra charge; or

• where consumer protection law in your province, state or country gives you a right to a refund or cancellation.
   

To request a refund, email info@lightunbound.com within 14 days of purchase with your order number. Refund terms for coaching packages and consulting are set out in the service agreement, not here.

7. Your licence to use our resources

When you buy or download a resource, we give you a personal, non-exclusive, non-transferable licence to use it for your own learning and development.

You may:

• download, print and use it for yourself;

• use it within your own team or organization if you bought a team or organizational licence.
   

You may not, without our written permission:

• resell, share, post, or distribute it, in whole or in part, including on social media, shared drives or course platforms;

• remove our name, logo or copyright notices;

• present it, or work based on it, as your own, or use it to deliver paid coaching, training or consulting to others;

• upload it to an AI tool to train a model or to create a competing product.
   

If you want to use our materials with your clients or across your organization, contact us about a licence.

8. Our intellectual property

The website and everything on it — text, frameworks, tools, assessments and blogs, videos, images, the Light Unbound name and logo — belong to Light Unbound or its licensors and are protected by copyright and trademark law. Except as these terms allow, you may not copy, change or use them without our written permission. Short quotes with credit and a link back are welcome.

9. Acceptable use

When using the website, you agree not to:
 

• break any law or anyone's rights;

• try to gain unauthorized access, or disrupt the site's security or operation;

• scrape, harvest or copy content or contact details by automated means, including for AI training;

• submit false information, or anything harmful, defamatory or offensive;

• send us unsolicited commercial messages through our forms.
   

10. Our use of AI

We use AI tools, under human review, to help create some content and to support our work. All content published on the website is reviewed and approved by Rachelle. Our Privacy Policy explains how AI tools handle personal information.

11. Links to other websites

The website may link to other sites, such as Calendly for booking or LinkedIn. We are not responsible for their content or privacy practices. Their own terms apply.

12. Disclaimer

The website and resources are provided "as is" and "as available." To the fullest extent the law allows, we make no warranties, express or implied, about their accuracy, completeness, fitness for a particular purpose, or uninterrupted availability.

13. Limitation of liability

To the fullest extent the law allows:
 

• we are not liable for any indirect, incidental, special or consequential loss, or for loss of profits, data or opportunity, arising from your use of the website or resources;

• our total liability to you for any claim about the website or a resource is limited to the amount you paid us for that resource, or CAD $100 if you paid nothing.
   

Nothing in these terms limits any right you have under consumer protection law that cannot be waived, or our liability for fraud or willful misconduct.

14. Indemnity

If you misuse the website or our resources, or breach these terms, you agree to cover our reasonable losses and costs arising from that misuse, including reasonable legal fees.

15. Privacy

Our Privacy Policy explains how we handle personal information and forms part of these terms.

16. Changes to these terms

We may update these terms. The "last updated" date shows the current version. Changes apply from the date they are posted and do not apply to purchases made before that date.

17. Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. You agree that the courts of Ontario have jurisdiction, except where consumer protection law gives you the right to bring a claim where you live.

18. Language

These terms are available in English. A French version is available on request.

19. General

If any part of these terms is found unenforceable, the rest still applies. If we do not enforce a term right away, we have not given up the right to enforce it later. You may not transfer your rights under these terms. We may transfer ours to a successor business, including a corporation we create.

20. Contact

Questions about these terms: info@lightunbound.com